From 14th September 2020 I will be offering in person sessions to new customers, but:
- All existing customers will continue to do online sessions
- All new customers should do online sessions wherever they can, but those who cannot do online sessions may be able to do sessions in person
The rules and procedures on this page will apply to all face-to-face sessions, so please read them in full.
Online v Face-to-face Sessions
With the risk of Covid-19 still around at the moment online sessions are the safest option. Essentially:
- Online sessions should be considered the only option if you can physically do online sessions. This is the safest way of doing tuition.
- Whilst together we can reduce Covid-19 risks it is impossible to eliminate them completely if we meet in person.
- Online sessions do have their advantages: Notes can be sent to you instantly, words and sentences can be written by me to appear on your screen, you save time on travel time and money on petrol.
- People considered in a risk group for Covid-19 should avoid in person sessions.
- In summary I cannot stress enough that if you can physically do online sessions, online sessions are the way to go and should be the only option.
Whilst I would wish to welcome everyone whenever I could, some people are advised to avoid face-to-face sessions at the moment. Details are as follows:
- If you are categorised as “vulnerable” or “clinically vulnerable” to Covid-19 please avoid face-to-face sessions.
- As well as people in those groups, government guidelines say that some further categories of people are at a higher risk than others.
You are being advised please to avoid doing in person sessions (and do online sessions wherever possible) and to avoid in person sessions if you fall within a risk group. Please do online sessions instead.
If you are in any doubt whatsoever as to whether you are in an at risk group, please talk to a medical professional (e.g. your GP) for advice.
For the latest information on people who are in a risk group for Covid-19 purposes, please also see: People at higher risk to Coronavirus on the NHS website
How in person sessions will take place
If you do face-to-face sessions, please understand that the set-up will be different from what it would be in normal circumstances. Details are below.
Where tuition will take place
For those doing tuition in person, it will take place:
- In the garden wherever practical (weather will be a key consideration): I will probably need to review this in the winter.
- Where tuition cannot take place in the garden, tuition will be in our conservatory*
* Windows and doors will need to be kept open to maximise ventilation. (I may need to review arrangements in the winter, but for now this will be the case even if, say, it was cold outside). This means that you may possibly wish to wear an extra layer than you would otherwise do so on a cold day).
How you can help
To reduce the risk of Covid-19 I need you to do some things (and not do others). These are the key points you need to be aware of below.
Please be aware that this may need to change in the future (e.g. if the government guidelines change).
Keeping socially distanced
- No matter what, please keep at least 2 metres away from other people wherever possible. This includes includes me, postal staff, pedestrians, etc.
Can people from two different households do face-to-face sessions at the same time?
- I anticipate most tuition being on a one-to-one basis.
- However, you may be able to do tuition with someone you permanently live with unless government guidelines say otherwise (e.g. because someone needs to self-isolate).
- If you have any questions on this, please ask me and I will check the latest government advice, as this obviously could change in the future.
Arriving on time
- Please arrive no later or earlier than your session start time as much as you can. This helps me to ensure as far as I can do so that no other visitors are here at your arrival time.
- Please be patient, particularly if you are here early. I may be cleaning in readiness for your arrival and cannot rush this.
What to do when you arrive
1. When you arrive please phone or text me, letting me know that you have arrived.
* If you do not have a mobile phone, do not worry, as I will keep an eye out for you anyway, but phoning/texting me will alert me to your arrival*
2. Please stay in your vehicle (if arriving by vehicle) or in the front garden area (if arriving on foot) until I indicate otherwise.
3. Please ensure that you have your face mask and face protective shield on (see below for further details) if you have not done so yet.
4. I will indicate whether tuition is to be in the garden or conservatory. I will then indicate in person for you to follow me down the side of the house. Please ensure you keep at least 2 metres away from me.
5. You then enter the house via the conservatory to the rear of our property and go through to the downstairs toilet to wash your hands thoroughly. (On your first visit I will show you where to go, whilst maintaining a 2 metre distance).
6. You then go back into the garden (if tuition is taking place there) or back into the conservatory (if tuition is taking place there).
* I will maintain a social distance of 2 metres or more at all times and remind customers to keep a social distance of at least 2 metres from all other people at all times.*
Moving from garden to conservatory
This may be necessary, if say, the weather changes from good to bad partially through a session.
1. You go into the house to the downstairs toilet to wash your hands thoroughly.
2. You then go into the conservatory and sit down.
3. Us to maintain a distance of at least 2 metres from each other throughout. (I will wait in the garden at a distance of at least 2 metres when you first enter the building and keep at least 2 metres away from you at all times).
Moving from conservatory to garden
This may be appropriate, if say, the weather changes from bad to good partially through a session.
1. You go into the downstairs toilet to wash your hands thoroughly.
2. You then exit the building via the conservatory into the garden and sit down at the end of the table (at the seat furthest away).
3. Us to maintain a distance of at least 2 metres from each other throughout. (I will wait in the garden at a distance of at least 2 metres whilst you sit down). I will be at the opposite end to ensure social distancing.
You must not come to tuition if required to self-isolate
You must not come to tuition and must self-isolate immediately if:
- You have a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste
- You have tested positive for coronavirus
- You live with someone who has symptoms or has tested positive for Coronavirus
- Anyone in your support bubble has symptoms or has tested positive for Coronavirus
- NHS Test and Trace has told you that you have been in contact with a person with Coronavirus
- You are required to self-isolate due to arriving in the UK from a country with a high coronavirus risk. Please see: Gov.uk page on when you need to self-isolate when arriving in the UK (from abroad)
Please note that if it appears to me that you have any of the above symptoms/circumstances, you will be told to leave immediately and asked to self-isolate and seek medical advice. This is for everyone´s safety.
I hope that none of the above ever applies to you, but if any of the above does apply to you (or are unsure), please ensure you do not come to tuition and to contact me in advance.
There is nothing stopping you washing your hands regularly here (and this will be encouraged). You may however find it advantageous to bring your own hand sanitiser, so that you can use this on your hands throughout sessions and in your car or on the bus, train, etc.
Keeping socially distanced during tuition itself
- Where tuition is in the garden, we will keep at least 2 metres apart from each other at all times.
- When tuition is in the conservatory, we will keep at least 2 metres apart from each other at all times.
- Rarely I may need to use the bathroom. If I need to do so and we are in the conservatory we will be around 1.5 metres (or more) apart from each other for around 1-2 seconds when I leave the room and when I re-enter the room. At all other times we will keep at least 2 metres apart from each other.
- You will be offered the opportunity to move further away before I leave and re-enter the room to maintain the 2 metre distance at all times.
Me wearing a face mask and protective face shield
I will wear a face mask and protective face shield at all times*.
* I will be happy to remove my face mask where necessary to do so, for example, for people who rely on lip reading.
I may need to review me wearing after the first few sessions, if I find it prohibitively difficult to communicate.
What you need to wear (face mask and protective face shield)
Every customer needs to wear mask and a protective face shield (subject to government exemptions*).
* Please contact me now if you have exemption from wearing a mask and/or protective face shield, so we can discuss everything. (It would be unsafe to discuss everything in person and this will avoid any confusion on your first visit).
- Cover your mouth when coughing or sneezing with a tissue or sleeve (not your hands).
- Throw the tissue immediately in a bin* and wash hands thoroughly.
* Bins are available in the downstairs bathroom, the conservatory and the garden.
When you should change your mask
Current government advice indicates that you should change your face mask when:
- It becomes damp or if it has been touched
As adapted from government advice, if you need to replace a face mask whilst here you should:
1. Go to downstairs bathroom
2. Once there ensure to wash hands thoroughly using hand sanitiser before removing face mask. (Only handle the straps, ties or clips whilst removing the mask)
3. Do NOT give the face mask to someone else to use
4. If your mask is single-use: Dispose of it in the downstairs bathroom bin
5. If your mask is not single-use: Once removed, store your reusable face mask in a plastic bag until you have an opportunity to wash it (i.e. once home).
6. Re-wash hands thoroughly
7. Put on clean face mask* (whilst only handling the straps, ties or clips) but only with clean hands
8. Once home make sure to wash the face mask in line with manufacturer´s instructions at the highest temperature appropriate for the fabric.
* Please try to bring at least one spare clean mask to every session. If you do not have a spare mask, however one can be provided. Please ask for one then return to the downstairs bathroom until I indicate otherwise (to enable me to get one for you whilst retaining at least a 2 metres distance).
* If you have already asked for one when here, please wait in the downstairs bathroom until further instructions (to enable me to get one for you whilst retaining at least a 2 metres distance).
Test and Trace
I will ask you for your consent to participate in the national “Test and Trace” system.
This means that, if you agree, I can provide details of visitors to the government test and trace system in the event of a known Covid-19 positive visitor being in contact with me (or any of my household) or in the event that any of us test positive for Covid-19.
It is up to you whether you agree to take part, but I will ask you for consent and strongly recommend that you do consent.
Customers departure procedure to be as follows:
1. Go to downstairs toilet to wash hands thoroughly immediately prior to departure (all relevant doors will be already open).
2. You then go to the pathway to the side of the house (i.e. the one you used on arrival) which leads to the front of the property.
We will keep at least a distance of 2 metres at all times.
You are advised to wash your hands and clean your vehicle once home. (You are advised to go straight home for these purposes).
Bringing items, etc.
- Please bring the minimum amount of equipment necessary to each session.*
- Please ensure you clean all items once home.
- We will not be able to share pens, paper, etc. during sessions.**
* Before you come to each session ask yourself whether you really need to bring each item or whether it can stay home. Only items that you need should be brought along. Essentially if you can avoid using the item during the session please leave it at home.
** On a practical note, if you wish me to see any notes (or something similar) please email me these before the relevant session. (If you, say, have handwritten notes you could photograph them and email them to me as a photograph).
Doors, windows, etc.
All relevant doors and windows will already be open on your arrival. Please do not touch doors, doorknobs, etc. unless you cannot avoid it (e.g. for privacy in the toilet or to avoid injury, because the wind is closing the door and might injure you).
Payments by transfer has been the only accepted payment method for some time now. This will continue.
Future Updates/Possible Future Cancellation of Face-to-Face Sessions
We all want certainty at this time and I hope not to need to change our arrangements or cancel any sessions due to the Covid-19 situation. (As you will appreciate no session means no income).
However, in some circumstances, such as change of government guidance, I may need to update arrangements for safety reasons.
In some circumstances I may unfortunately need to cancel tuition. I cannot ignore external factors and may need to react to events beyond my control. These could be, for example:
- A national/local lockdown
- The banning of meeting people outside of your household indoors
- A (large) increase in numbers of Covid-19 cases nationally or locally
- The threat of a local/national lockdown (even if one is not imposed)
- A second wave of Covid-19 appears to be starting (or a second wave appears likely)
- A change in government guidelines meaning that tuition can no longer take place or the guidelines mean it is no longer practical
I hope that I never need to cancel sessions, but in all the above scenarios, face-to-face tuition would likely need to be cancelled, possibly at short notice. For everyone´s safety, I cannot ignore external risks or changes in law/government guidance, but will try and keep everyone informed as much as I can.
In the event that I have to cancel any face-to-face sessions, you will be offered:
- A ´credit´to be used in the future or (if you prefer) a refund
We may possibly be able to discuss alternative arrangements depending on the scenario.
I hope that I never need to cancel any sessions, but with the possibility of a second wave, etc. I need to take into account external factors when assessing risk, which is a key reopening requirement.
People not following the procedures
I am hopeful never to need to do this, but if (unusually) anyone in my opinion refuses to follow any of the procedures set out on this page, I would unfortunately have to ask the person to leave without receiving the tuition. No refund for that session would be given in these circumstances, as tuition would have otherwise been possible and would have taken place. This is nothing personal, but is for the safety of everyone.
If you have any questions or concerns, please feel free to contact me.